2012-11-29

Falling prey to the charm of Trident, Gurgaon

Hola!
I am back after one-month spate on the blog and my life changed considerably. I was in Delhi for a hectic but fun filled and awesome IOC-ARC conference where I learned so much, interacted with the media fraternity and stayed at Trident, Gurgaon. Today, makes exactly one month when I set foot at the huge and splendor Indira Gandhi International Airport. From there, I reached Trident hotel and was floored by the amazing hospitality. I love the staff at the hotel and the experience makes it completely worth the buck.
I reached Delhi and Gurgaon on October 28 to cover the conference and was given an awesome Garden View Room at Trident. As I arrived at the magnificent Trident hotel, I was greeted by a beautiful girl whose smile bring a spark to one's face. Inderpreet applied a tilak on my forehead which is a custom at the hotel. I was walked to my room by the wonderful Tara at the front office. As I entered room number 259, the huge plasma TV was playing the welcome ad of Trident hotel accompanied by soothing music. I was deprived of sleep for more than ten hours and pulled the curtain at 5 a.m to catch a glimpse of the night outside. I let the curtain open, had a smoke and went to bed since I have a briefing to attend in the evening. By hook or by crook, I had to hit the bed for at least six hours. I woke up around 11.30 a.m.
The eight nights, seven days stay at Trident covered by the Ministry of External Affairs, New Delhi was very charming and something to stay with you throughout my life. Visitors at Trident, Gurgaon are greeted by the beautiful swimming pool at the entry and all the dedicated staff shower their hands in respect with the traditional namaste at every end whether it's at the front office, lobby, Cilantro, Saffron and Konomi. The staff is entirely delightful and dedicated and goes out of their way to make visitors feel at home and not once I felt that I was in a five star hotel. As the communications manager Akanksha Banerji told me during a casual conversation how the staff work 14 hours a day and yet manage to smile. This wonderful, charming and well spoken lady is 100 per cent right and as she concede that she often talk a walk at Trident to get a good vibe. Such a dedicated staff charm the birds off the trees!
The wonderful staff at Cilantro are superb and they ensure that clients feel at ease. I have special words for Anubha, Abha, Ahsan, Amit who are simply wonderful and charming. Where do they get the energy to sport the beautiful smile and sparkle on their face. It takes a lot to make clients feel at home. I have special words for the front office staff whether its Shikha, Inderpreet and Tara who exude sheer magic. One thing that touched me with Shikha is that I had problem with activating my Airtel sim card and she has gone out of her way by calling the Airtel guys on her BBM. That's hospitality for you. Certainly, Trident is the place if you are looking for quality service, relaxation and the 'family-feel' and I call it a hotel away from home. Words doesn't suffice to describe the service at Trident which is a hotel whose biggest qualities are charm, wonderful staff and lives up to the adage 'Customer is King.' Well done guys.
A special word to the room service guys who take extra pain to ensure that everything is neatly arranged in the room. After a tough day covering the conference, you feel that you are in your own personalized home. The newspapers is folded beautifully, the bed and the table are beautifully laid. What strike me is that you don't need to worry if you have an early conference since you are sure that the wonderful front office kids will give you a call, reminding you of your schedule.
This post is a must and my way of thanking the wonderful staff at Trident Hotel, Gurgaon that ensure that my stay remain wonderful. Everything is so perfectly arranged at Trident.Man! What food and coffee they serve..totally fantabulous! No matter how tired you are, as you step into Trident, all your worries are taken away by the charming boys and girls who exudes a genuine smile and Namaste. A stay completely worth! I had the most wonderful cocktails at Narmada& Yamuna and Cilantra Veranda. As I prepared to leave Trident, Gurgaon I made it a point to meet the staff members and unfortunately wasn't meet all of the wonderful staff at Trident. It lives up to its name At Trident, You're Sure. Way to go gals and guyzzz..I still miss you and was indeed sad of leaving. I promise to come back.

Trident Hotel, Gurgaon
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